Please see briefing note below from Gary Archer, Solihull Libraries who is leading on the Census support offer in the Borough of Solihull.
For Solihull, the library service is working in partnership with ONS and the Good Things Foundation, a national charity for digital inclusion, to offer support for residents to complete their Census form if they do not have computer access.
This service will run from March 1st to May 4th (the official Census date is 21 March) and will be a phone line/email address where residents can leave a message and staff will contact them within one working day.
The service will include general advice on questions but we can also complete the Census form over the phone with residents supplying the information. In addition we can provide contact details for further support.
All staff working on this have signed confidentiality agreements and undergone training and all contacts will be from council premises using secure equipment.
More information is at: